Item: Dialpad Ai Sales Center
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Dialpad Sell is our primary Voip system for engaging our customers and clients. We transitioned to this system from an antiquated solution. Dialpad Sell is continuing to enable us to reach all of customers in the manner they want to engage us whether it is text, web meeting, or a phone call. With the previous system we couldn't handle high-traffic, nor did we have the visibility to our metrics the way Dialpad gives us.

Pros and Cons

Reporting
Handles multiple call centers
Analytics

Blocking numbers
Online reporting doesn't allow for resizing or reordering of columns
Online reporting isn't extremely comprehensive (you can download a CSV with everything however).

Return on Investment

We have handled over 50% more client calls than before implementation
Customers have options for voicemail or callbacks which led to increased conversion once we get to them

Alternatives Considered

Talkdesk and Five9

Key Insights

Do you think Dialpad Ai Sales Center delivers good value for the price?

Yes

Are you happy with Dialpad Ai Sales Center's feature set?

Yes

Did Dialpad Ai Sales Center live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Sales Center go as expected?

Yes

Would you buy Dialpad Ai Sales Center again?

Yes

Other Software Used

Google Workspace (formerly G Suite), Asana

Likelihood to Recommend

Dialpad Sell is well suited for small to mid-sized businesses. We have grown from less than a dozen employees to several dozen and Dialpad has enabled it to be seamless from a telephony standpoint. We have also needed additional call centers with different features, access, and use cases and it is simply a few clicks to set up.

Dialpad saved us from Vonage Business

Overall Satisfaction with Dialpad Sell