Item: Dialpad Ai Sales Center
Rating: 10
Author: Vidit Joshi

Use Cases and Deployment Scope

I use Dial Pad for recruitment calls. It is easily one of the best calling applications as it has all the features one can use. It transcribes and keeps complete data of calls so as to access it later. It usually assists in going back to conversations or transferring calls and listening to live calls

Pros and Cons

Live Transcription
Call Analytics
Call Records and Data
Database Management

Better Transcription can be done
Sometimes the VM is not recorded
The Directory can be organized better

Return on Investment

I am targeting more candidates
I can understand multiple accents
It is easier to turn up to someone to advice in the middle of a call

Alternatives Considered

Dialpad Contact Center, Dialpad Meetings (formerly UberConference) and Dialpad Talk

It is more appropriate to use and is better suited to my job than any other product. It has all the features of a caller app with other amazing integrations. I am a huge fan of how it summarises the conversation and I can always go back to a call and listen to something I want in seconds. Specifically, deciding the tone and important part of a conversation.

Key Insights

Do you think Dialpad Ai Sales Center delivers good value for the price?

Yes

Are you happy with Dialpad Ai Sales Center's feature set?

Yes

Did Dialpad Ai Sales Center live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Sales Center go as expected?

Yes

Would you buy Dialpad Ai Sales Center again?

Yes

Other Software Used

Dialpad Meetings (formerly UberConference), Dialpad Contact Center, Dialpad Talk

Likelihood to Recommend

The use of Dialpad has made my job quite easier. It's convenient to make calls with the use of any device, it automatically displays my availability and status. I can transfer calls anytime at just a click while also being able to hear that. However, sometimes it has connectivity issues during calls. I also face issues while using multiple devices at once. Its integration with my email is the best feature as I can also access VM's over email. The app can be improved by making a better UI and organizing the directory well.

Dialpad: The Complete Calling App

Overall Satisfaction with Dialpad Sell