DialPad Talk - an Excellent Option for Solo Attorneys and Small Law Firms
October 27, 2020

DialPad Talk - an Excellent Option for Solo Attorneys and Small Law Firms

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

I am currently in the final testing stages of DialPad Talk, before making a final decision to replace our current telephony vendor RingCentral. The primary aspect of DialPad Talk that got me interested enough to spend the time to evaluate the service was its integration with Clio, which is our CRM platform. DialPad Talk has become part of my daily workflow in very short order. It's AI ability to produce a transcript of a telephone conversation on the fly is remarkable. I have had a couple of dropped calls, almost always after 45+ minutes, and not clear whether it was DialPad Talk, our internet provider Comcast, or on the other side of the conversation. The UberConference product with a dedicated conference phone line without need for Codes is a great concept, but have not had the opportunity to use much as of this review. The biggest drawback to DialPad Talk is that the service does not currently support fax on the same number as voice and text.
  • On the fly transcription of telephone conversations
  • Support for Voice/Text on same line
  • Ability to select outbound Caller ID
  • Mobile Apps well designed
  • Integration with Clio and many other CRM applications
  • Separate fax line currently required. Wish that Voice/Text/Fax would be on one number as our current VOIP provider, RingCentral offers.
  • Does not support Dual-Sim iPhone if both cell numbers are active. Works fine with one number deactivated.
  • Text data does not currently integrate into Clio.
  • Still in testing phase.
Less expensive, Clio integration, on-the-fly transcription.
Very responsive to questions during testing phase and evaluation. That said, have not had to contact support more than a couple times so far.
Interaction between Desktop App and Browser takes some getting used to. The IOS App is well designed, and has worked very well, except for a compatibility issue with Dual-Sim phone.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Well suited for solo attorney or small law firm looking for flexible, affordable, telephony solution that includes voice, fax, and text services.