1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Dialpad Ai Voice Reviews
  4. User Review of Dialpad Ai Voice
Dialpad is Fantastic!
January 13, 2021

Dialpad is Fantastic!

Riley McDaniel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Our entire organization (2 offices) uses Dialpad Talk. It's the sole communication platform we use to reach out to clients, associates, and other firms.
  • Easy to set up and get started. As an administrator, you can personally set up everyone's profile. It's fantastic.
  • Easy to learn to use. We have a very wide range of ages at our law firm and all of our employees enjoy using Dialpad.
  • Works wherever you are! We are always connected. We can work from home or in the office. Our receptionist can transfer a call to someone at their home, as if they were sitting at their desk in the office.
  • We'd love to be able to curate our contacts a little differently, instead of it just having favorites and recent, but this is a very small thing.
  • Our employees can work from home if they need to. This has absolutely helped our efficiency, especially during a time of a global pandemic.
We absolutely hated RingCentral. The admin portal was a nightmare. Figuring out how to make the most basic of changes took forever. We couldn't even delete users on our own! We had to call AT&T and wait on hold for 20 minutes just for them to do it for us. The faxing never worked and our call quality was awful. Switching to Dialpad was a breath of fresh air. It worked exactly how we wanted it to.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

I think Dialpad could be used anywhere that a regular phone system is used. If you need to make calls, send text messages, or send a fax, then you should switch to Dialpad because then you can do those things from anywhere. Dialpad was so quick to set up, it's easy to change our settings whenever we need to. It's easy to add new employees and remove old ones. It works exceptionally well.