Dialpad has given me my privacy back!
July 04, 2021

Dialpad has given me my privacy back!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Dialpad Talk has been used by my department in the agency. It was especially useful during the COVID-19 pandemic since we had to work from home and our clients were calling our personal numbers 24/7. Using Dialpad Talk has allowed us to keep our privacy and also we have been using the texting feature as a new part of our outreach and communication strategy.
  • It allows me to stay in touch with my clients without compromising my privacy (giving out my personal phone number)
  • I can use it on a laptop, desktop, and on my phone
  • It can block calls in specific hours so you can have your regular work schedule and not receive phone calls after hours.
  • I sometimes receive voicemails from random people and with very specific concerns.
  • Maybe my Dialpad Talk number has been used before? I keep getting random calls.
  • Sometimes the connection with ZenDesk doesn't work and I can't create tickets for my clients.
  • Ability to set work hours
  • Able to use it from cellphone or computer
  • Connection with ZenDesk
  • Ability to text, receive calls, and VM
  • Great way of communicating with clients.
  • Texting has been really effective in sending information and keeping in touch.
  • Creating tickets on ZenDesk allows us to keep track of the conversations and objectives we have with our clients.
ZenDesk allows us to create tickets for clients and monitor their progress.

Do you think Dialpad Ai Voice delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Voice's feature set?


Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?


Would you buy Dialpad Ai Voice again?


Perfect for work-related calls or texts.
Maybe less appropriate to use as a personal contact number.