Great small office support
July 21, 2021

Great small office support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Our small law office uses Dialpad [Talk] to make routing and managing a high volume of calls more efficient. We safe staff time and increase our attorney's ability to work remotely from their home, their car, or the courthouse.
  • Call routing
  • Remote access
  • Easy to use
  • I would like to see more company-level management of individual user settings. For example, I prefer all employees to call out using the main company's caller ID. As the account administrator, I cannot control this selection for individual users.
  • I would like the multilevel voice attendant to be more integrated as a single menu. As currently configured, I can enable all the options I want, but only by setting up a forest of "departments" each with their own windows and independent settings.
  • We received reports of callers getting a busy signal, but I have not been able to diagnose why. I would like a better mechanism for viewing call logs as an administrator.
  • Status lights for individual users do not appear to be accurate. Most users appear "available" nearly 24 hours a day.
  • Easy to program multilevel auto-attendant
  • Robust tools for customizing new caller experience
  • Easy of use
  • Dialpad allows us to handle a higher volume of calls more efficiently
  • Dialpad's integration with our firm software and client database facilitates faster responses to client inquiries and better internal recordkeeping
  • Dialpad improved our speed in responding to new callers
Dialpad [Talk] has more voicemail, auto-attendant, and multi-user services. It appears to be best oriented to a small or mid-sized business.

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Did Dialpad Talk live up to sales and marketing promises?


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Clio, QuickBooks Desktop Pro, Microsoft 365 (formerly Office 365)
Dialpad [Talk] is great for my small firm operating with a single office and several remote employees. If our headcount went below about 5, I think another product would be more suited to our needs.