Great small office support
July 21, 2021

Great small office support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad Talk

Our small law office uses Dialpad [Talk] to make routing and managing a high volume of calls more efficient. We safe staff time and increase our attorney's ability to work remotely from their home, their car, or the courthouse.
  • Call routing
  • Remote access
  • Easy to use
  • I would like to see more company-level management of individual user settings. For example, I prefer all employees to call out using the main company's caller ID. As the account administrator, I cannot control this selection for individual users.
  • I would like the multilevel voice attendant to be more integrated as a single menu. As currently configured, I can enable all the options I want, but only by setting up a forest of "departments" each with their own windows and independent settings.
  • We received reports of callers getting a busy signal, but I have not been able to diagnose why. I would like a better mechanism for viewing call logs as an administrator.
  • Status lights for individual users do not appear to be accurate. Most users appear "available" nearly 24 hours a day.
  • Easy to program multilevel auto-attendant
  • Robust tools for customizing new caller experience
  • Easy of use
  • Dialpad allows us to handle a higher volume of calls more efficiently
  • Dialpad's integration with our firm software and client database facilitates faster responses to client inquiries and better internal recordkeeping
  • Dialpad improved our speed in responding to new callers
Dialpad [Talk] has more voicemail, auto-attendant, and multi-user services. It appears to be best oriented to a small or mid-sized business.

Do you think Dialpad Talk delivers good value for the price?

Not sure

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

No

Did implementation of Dialpad Talk go as expected?

Yes

Would you buy Dialpad Talk again?

Yes

Clio, QuickBooks Desktop Pro, Microsoft 365 (formerly Office 365)
Dialpad [Talk] is great for my small firm operating with a single office and several remote employees. If our headcount went below about 5, I think another product would be more suited to our needs.