Talk The Talk Reliably!
October 27, 2022
Talk The Talk Reliably!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
It's an easy way to talk with customers via text, phone or video chat. Our team loves how they can use their laptops or the app on their phone for added flexibility. It also allows the Managers to track talk time and listen to client calls for quality control or to address any discrepancies.
- Easily Records Calls.
- Efficient Reporting Dashboard To Sort By Department Or Type Of Call.
- Clear & Reliable Phone Calls.
- Sometimes Connection Can Be Weak.
- App Can Slow Down My Computer.
- Spam Calls Aren't Always Filtered Out
- Call Recording
- Video Chat
- Texting Capabilities
- Clients Love That They Can Call, Text Or Video Chat Us
- We Love That We Can Record Calls For Quality Assurance & To Resolve Client Issues
- It's So Easy To Use
Dialpad has way more services and the chat-to-text feature so we can reread anything that was misconstrued is a great feature. The connection with Nextiva wasn't reliable and the service was more expensive. Also Dialpad's customer service is so much better, they are so quick to reply and help with any issues.
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes