Dialpad offers great value for a growing team
October 27, 2022

Dialpad offers great value for a growing team

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Dialpad Talk is a reliable telephony provider that provides clear analytics and record keeping of all calls that allows me to stay on top of team productivity and coach based off what I see via metrics as well as call recordings. I have yet to experience any downtime or issues with the product in the 1.5 years I've used it.
  • Reliable telephony
  • Solid analytics
  • Call recording
  • Recordings for all calls, not just some
  • Ability for users to do more with generic permissions
  • Metrics tracking
  • Call recording
  • Productivity tracking - folks are more inclined to do more outbound work when benchmarked against peers

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Well suited:

  • general call tracking for a moderate - large sized team.
  • QA using call recordings for coaching and posterity
  • metrics tracking
Less appropriate:
  • small teams
  • companies with very little phone traffic