Connects to Salesforce, can be glitchy and does not do mass SMS, as we were told.
October 27, 2022
Connects to Salesforce, can be glitchy and does not do mass SMS, as we were told.
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
We use this product to do texts and calls with program participants. We connect it to Salesforce and enjoy that feature.
- Transfer calls to other staff
- Integrate to Salesforce
- Log texts and calls in one place
- Call quality.
- VERY difficult to reach someone for help
- I was told we could do mass marketing texts through DialPad Talk. After signing on, found out we cannot.
- It connects to the contact in Salesforce but does not connect to the "related to" pages in Salesforce.
- We were very interested in the transcript function and it worked very well in the demo. However, it is not that good in the actual product. To the point that we are no longer using this function.
- App can be glitchy at times.
- Calls can be slow to connect.
- Integration to Salesforce
- It has increased our ability to reach clients quickly and log the calls.
Google Voice does not integrate to Salesforce, so we choose to go with DialPad.
Do you think Dialpad Ai Voice delivers good value for the price?
Not sure
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
No
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
No