Item: Dialpad Ai Voice
Rating: 10
Author: Dario Baldoni

Use Cases and Deployment Scope

We recently switched to Dialpad from a competing VoIP phone service and I wish we switched sooner. We use Dialpad as our business phone system, our video conferencing solution and our internal chat and communication platform. Best thing is it does it all from one really nice desktop or mobile app.

Pros and Cons

Business Phone Solution
Internal text, talk and video communication. It replaced Slack and Zoom for us.
Great software from the design to the reliability.

I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.

Most Important Features

Ease of set up and use.
Very easy to make changes to call routing, agents, call centers, message greetings, etc.
Great app for desktop and mobile.

Return on Investment

Too early to tell. But it has made our lives much easier.

Alternatives Considered

Nextiva Business Phone Service

We used Nextiva for several years as our main VoIP Phone solution. The system was reliable but the software is nowhere near as user friendly.. It is night and day and is the main reason we switched. You need a degree in Nextiva's platform to be able to make changes to your call routing and call center set ups.

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Other Software Used

Front, Shopify

Likelihood to Recommend

Dialpad has really created a great product for companies of all sizes. Their tech is easy to use, reliable and functions much better than our previous solution. I put off switching for a long time because it seemed like a daunting task to move our entire phone system that everyone was comfortable with, but now I really wished I did it sooner. The team Dialpad made deployment as easy as could be. They worked with us around the clock to get our phone system set up properly and test it diligently before go live. They also helped train my entire team so everyone was comfortable with the new software. The day our phone number finally ported, the switch was as seamless as could be. I would highly recommend Dialpad to anyone looking for a powerful and robust business phone solution that somehow feels light weight and easy to use.

We have only been using them for a short time but I do not have any real negatives yet. Hopefully they don't have servers going down or frequent dropped calls but so far, we have not had any of this.

Dialpad is exactly what we were looking for!

Overall Satisfaction with Dialpad Talk