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Very advanced, highly customizable tool without the ownership costs
Updated December 13, 2013

Very advanced, highly customizable tool without the ownership costs

Tanja Wisskirchen-Curtis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

US version, Release 14 through current release 18 (Dec 2013)

Overall Satisfaction

  • Extremely flexible with the ability to customize metrics and dimension to meet business needs. While the tool has common default metrics (Page views, visits, visitors, link clicks etc.) and dimensions (Time, URL, Page Domain, Referral etc.) we are often requesting custom dimensions or metrics based on business logic, lookup tables and/or certain labels/parameters.
  • Ability to separate very large sites into separate entities or data sets to allow for more accurate and quicker reporting of large sites.
  • Meets the needs of both power analysts, as well as, basic users through different UI capabilities that are simply on different tabs next to each other, for each access.
  • An interface for the more basic user that is similar to a Google Analytics or other web analytics tool. One that allows quick viewing of key high level metrics with drill down capability and/or lead to similar reports for further analysis with just a click.
  • Of course I haven't see a tool do this well in the UI yet, but a hover over data dictionary for metrics and dimensions and link to a pop-up with a more detailed business and technical description. Should be a attribute of a new metric or dimension and editable by admins. As opposed to having to maintain a data dictionary separately.
  • First of all, the ability for large companies to do cross site analysis. Understand the behaviors of users as they traverse different sites and what information they need before taking an action (signing up, buying something etc.).
  • Allows various types of users to get data they need, from the most advanced users to the more basic or executives using dashboards. This leads to a cost savings so that many tools do not need to be deployed in order to meet various users needs.
  • DAx and the Office Link plug-in allow teams to not have to recreate a Datamart for their own reporting purposes, which often leads to different definitions of metrics and dimensions and costs. This makes cross enterprise reporting almost impossible Thru the use of the Office Link Plug in a team can pull in metrics and feed, for example, an Excel dashboard and integrate offline metrics as well for a comprehensive look at their business.
I have extensively used the more basic web analytics tool (WebTrends, Site catalyst, Google Analytics, Coremetrics etc.) as well as the more sophisticated OLAP tools (E.g. Business Objects, Microstrategy) and see the advantage. DAx (Digital Analytix) lays between these groups on a spectrum with out of the box solutions and less customizable (basic web analytics tools) at one end and on the other end highly customizable but more infrastructure investments (OLAP tools). DAx is closer to the more robust OLAP tools in capability and features, but doesn't require the cost and work associated with software and hardware ownership, which (having been an owner of the work involved) is a big benefit in my opinion.
DAx has the features, very advanced features (mentioned later) that a power user needs, and is highly customizable, but doesn't require software or hardware ownership. For those capabilities that are not currently there, the customer reporting team often finds a workable solution that we can present to our client.
For the more basic users and executives, the dashboard often meets their needs; else the report tab can help with quick access to metrics that have already been built by analysts.
Lastly, the level of complex analysis in the tool still impresses. You can analyze web events at the event level, visit level and visitor level. You can apply filters at the report level (for all three - event, visit and visitor) or metric level (again for all three levels). On top of that, they have a concept of scope and rules which, combined with the 3 levels, can really allow a power analyst to ask just about any question and get an answer.