Honesty is the best policy, I have a no nonsense perspective : )
May 09, 2023

Honesty is the best policy, I have a no nonsense perspective : )

Daniel Vasile | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Diligent Boards

We use Boards to house meeting materials for our Board of Directors. We also use Boards to conduct surveys to gather an in depth understanding of the needs of our directors, users and executives. Whether one requires transportation, has a certain dietary need(s) or multiple nights stay at one of the lovely hotels in Toronto, D&O module provides a unique and customizable experience for our admins , and also gives a clear pathway to complete surveys for our board members.
  • simplifies the user experience
  • allows for an authentic touch and feel
  • admin user friendly
  • provides a straight forward way of completing the task
  • Logging and monitoring of user accounts and threat detection/intrusion
  • Account lockout after "x" failed attempts to log in which requires admin intervention
  • compartmentalized environment, preventing users from downloading items to their local device
  • Encryption
  • MFA
  • Device Authorization
  • Ease of use, touch and feel
  • User friendly
  • Increased productivity from the past when hardcopy was a crutch heavily relied upon
  • Gained the trust of those less experienced with technology
  • one stop shop to review materials and strategize
My Customer Success Director, one word. Phenomenal! outstanding efforts and support. 10/ 10

Diligent Support Desk - Lacking. Needs improvement in areas like efficacy, professionalism, and the ability to provide more in depth explanation sooner, rather than having to check with a peer. These representatives answering the support calls are the first point of contact at times and need to remember the titan of an industry trailblazer they work for and the audience they support.
Sometimes maybe good, sometimes maybe.

There have been a plethora of fortifications recently which have improved the security of the applications we use providing a new found trust.

There are also a few areas where improvements can be made, which have raised the question of security. logging and monitoring of user accounts, actions, attempts, do not extensively exist today.
User accounts should lock out after "X" number of failed attempts and require intervention by an admin, rather than unlocking automatically after 30 minutes.
Diligent is the only product i have experience with.

The others do not meet my elevated levels of expectations and requirements.

Diligent is a TRAILBLAZER in the industry that they lead and hold the majority of

Do you think Diligent Boards delivers good value for the price?

Yes

Are you happy with Diligent Boards's feature set?

Yes

Did Diligent Boards live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Diligent Boards go as expected?

Yes

Would you buy Diligent Boards again?

Yes

Boards is a fine tuned product that provides an in depth, user friendly experience to many levels of user technical aptitude. From people who claim they barely know how to use a computer, to those who are fluent in the ways of tech, Boards allows for a streamlined and polished environment for our users to do what they need to. However, having been asked whether Boards will go in the direction of multimedia capabilities like housing video content, for me, Boards would not be an ideal solution. It is already refined to a point where few if at all front end adjustments are required.