A no-brainer for contract management
Updated January 15, 2015
A no-brainer for contract management
Score 9 out of 10
Vetted Review
Verified User
Software Version
DocuSign Workgroup
Overall Satisfaction with DocuSign
- Digital signatures have many applications, but for our company, we used it as a contract management system.
- The 1st time that you upload a new document that you want to turn into a digital form, it takes quite a bit of work to tell DocuSign where the data fields are and what type of data needs to be entered in these fields (e.g. phone number, email address, etc...). However, once it's done, if you make edits to the form offline (e.g. you change some legal wording) and you upload the document to DocuSign again, DocuSign does a very good job at remapping the fields based on the mapping that you had done with the previous version.
- DocuSign gives you quite a bit of flexibility on workflows (e.g. this person needs to sign first, then this person second, etc...)
- I wish it had had a more flexible document management capability to store contracts and other signed documents. I ended up downloading all the signed documents and moving them to a more flexible document management system.
- Compared to our traditional paper process, it increased the likelihood for a client to sign our engagement letter by a good 20%.
- It accelerated the sales cycle by several days. We didn't hear clients saying "I'm travelling. I'll send you the contract when I'm back in the office with a fax machine".
- It decreased the time to process a new contract into our CRM and accounting package from 30 minutes to 10 minutes, because the client data was filled in digitally.
I looked at EchoSign. At the time, EchoSign had not yet been acquired by Adobe. I did not do a thorough evaluation of EchoSign. I went with DocuSign, the clear leader at the time.
Using DocuSign
3 - Sales and account management
1 - A business person with some technical propensities can support DocuSign. No IT experience required.
- The company in which I implemented DocuSign produced a lot of engagement letters. We typically emailed the engagement letter to the prospective client. Before we used DocuSign, the client would print the document, fill it in, sign it and either fax it, scan it and email it or snail mail it. It would slow the sales cycle and we'd sometimes lose the client in the process. With DocuSign, the engagement letter could be filled in and signed online and submitted very quickly. DocuSign also allowed us to get the client's data electronically and move it into the CRM system without double entry.
DocuSign Implementation
- Implemented in-house
DocuSign Training
- Self-taught
Configuring your 1st document is not very easy, but with a bit of patience, you can learn by yourself. I would highly recommend viewing their online video tutorials first.
DocuSign Support
Using DocuSign
DocuSign Reliability
Integrating DocuSign
- Not at this time.
Relationship with DocuSign
No negotiation for a company of our size. The terms are set based on the pricing plan.