DocuSign Will Save You Time
Updated October 29, 2021
DocuSign Will Save You Time
Score 7 out of 10
Vetted Review
Verified User
Software Version
DocuSign Professional
Overall Satisfaction with DocuSign
Several departments use Docusign. Docusign allows us to have [a] secure web-based signature collection instead of relying on access to notaries, fax machines, scanners, or other means of relaying hard signatures. The electronic signature also opens up more doors for accessibility such as mobile and for customers/clients who do not have access to those means.
- Ease of signature collection effort (fewer steps, fewer location/technology/knowledge requirements)
- Speed of signature collection (from transmission to signature to receipt of signature)
- Ease of user account management (administrative function)
- Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
- Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
- It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
- Electronic signature
- Signature fields for 3rd party documents
- This has cut our signature collection time by 70%
- Electronic storage of signed documents has given us a secure backup for sensitive data
We used home grown electronic signatures and were not pleased with the maintenance required.
Do you think DocuSign delivers good value for the price?
Yes
Are you happy with DocuSign's feature set?
Yes
Did DocuSign live up to sales and marketing promises?
Yes
Did implementation of DocuSign go as expected?
Yes
Would you buy DocuSign again?
Yes
Using DocuSign
50 - The departments who currently make use of the technology are our Legal, Human Resources, Talent Acquisition and Information Technology groups. The heaviest use is Talent Acquisition.
1 - Skilled HRIS tech with knowledge/understanding of HTML and advanced document formatting skills.
- Need for electronic signature
- Distance between requestor and signature provider
- Lack of scanning/faxing/etc ability for signer for a wet signature
- Electronically secured/stored signed documents
- Policy sign offs
- Formal Acknowledgements (policy, disciplinary actions, annual review)
- Job Offer signatures
- Pre Background Check Screening Authorizations
- I'm not sure. I'd be curious to see other ways companies are using the technology.
Evaluating DocuSign and Competitors
Yes - Docusign replaced the home grown solution we had developed for capturing signatures. It was a very manual process and there was not uniform tracking. We wanted something automated and consistent. Docusign gave us that.
- Product Features
- Product Reputation
It worked. Plain and simple. There were other options out there, but DocuSign had a good reputation and it delivered in the areas we needed most. The selection was not that difficult once we saw the platform perform.
If I had to do it again, it might be with different software to integrate. I believe however, that I would start by asking about compatibility with my product. Fortunately enough for us, DocuSign had plenty of experience with the platforms we had in place. Second I would want to see a demo of the software in action in 2-3 different use scenarios. Third I would want to see what reporting/tracking features I would have. Lastly, I would discuss licensing and cost.
DocuSign Implementation
- Implemented in-house
Yes - First stages were discussions with the 3rd party for integration
Once expectations were in place we created templates
Then we added the users and me as the admin
Then we went live.
It was fast fast fast, and we were up and running in no time. The longest part was the document configuration for 3rd party email templates.
Once expectations were in place we created templates
Then we added the users and me as the admin
Then we went live.
It was fast fast fast, and we were up and running in no time. The longest part was the document configuration for 3rd party email templates.
Change management was a minor issue with the implementation - There will always be persons who prefer to try and do things their old way instead of conforming. Squash that immediately so that stakeholders have a consistent and audit-passable method.
- User error
- 3rd party integration slips (on 3rd party, not DocuSign)
DocuSign Training
DocuSign Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We did not need it, so we did not purchase it. Once our initial setup was complete, we had no need. This system does not break.
I can't think of a singular incident. I can only recall the initial setup. Most of the time, we had questions regarding the integration with a 3rd party, and DocuSign responded quickly and with clarity to resolve the matter. In fact, they had understanding of the 3rd party that I did not, even though I was an administrator.
Using DocuSign
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Document Status Monitoring
- Reporting and Filtering
- Document Management
- Integrating fields in 3rd party software, due to instability in the 3rd party platform, not DocuSign
Yes, but I don't use it