Item: Domo
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Currently, we are in the development stages and testing it with Operations, Sourcing, and Clinical team. We would eventually like to fully have it in production and used across the whole organizations. Some of the business problems are lack of engagement in our Domo project and that our operators are too busy.

Pros and Cons

DOMO users can drill into the data quickly with ease.
It is very user-friendly for both the person creating cards and also for operators to use.
It is accessible through the app on the phone.

The new storytelling filtering reset button should reset both the filters on a card that is built and filters created elsewhere on the dashboard.
Would like a way to incorporate financial statements in a different format vs. just the table view.

Return on Investment

We've had a positive ROI using Domo in our coding department of about $16k in the first quarter of 2019.
A significant positive ROI in the cost savings department within the last year.
There's been a negative impact of having Domo and keeping the old reporting system due to contract terms.

Usability

I give it a 10 due to how easy it is to navigate within Domo and how to quickly you can change time periods on cards.

Pre-Sale Experience

Knowing that we were very busy, the sales vendor was friendly, knowledgeable, and was able to set up all of our calls to answer any questions.

Implementation Rating

We've had a big turnover with the developer or person who helped us implement Domo; therefore, we've had to essentially re-brief the new person each time.

Alternatives Considered

We looked into Tableau before Domo but decided Domo was more suitable for our business.

Likelihood to Recommend

Domo is well suited for our business, as we are a small company and still use Microsoft Excel for charts and graphs on many of our presentations. The presentations are on a recurring monthly occurrence so having these automated saves a lot of time. I cannot think of a scenario when Domo is not appropriate.

Satisfied, but would always like to see more

Overall Satisfaction with Domo