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Information and Data the Domo way
February 18, 2020

Information and Data the Domo way

Jon Stanley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Domo

Domo has been an integral part of our attempt to manage multiple software applications. Because of the diversity of the platforms we use, Domo has helped us bring the information together in a usable form. We have faced considerable challenges implementing the system. But have found that it usually was one of the other platforms that was causing the issue.
  • Helps us spread information to different teams.
  • Connects multiple platforms.
  • Complexities of linking applications together.
  • Hard to customize for specific needs.
  • A valuable key in identifying factors to reduce churn.
  • Helps in finding more effective ways to allocate resources to the most effective solutions.
I wasn't personally involved with the selection of Domo as compared to other solutions. I am aware that the close proximity of the company to us gave them opportunities to be more personal in their presentation. Tableau was probably our second choice. But the customer service was the last key to us choosing Domo.

Do you think Domo delivers good value for the price?

Yes

Are you happy with Domo's feature set?

Yes

Did Domo live up to sales and marketing promises?

Yes

Did implementation of Domo go as expected?

I wasn't involved with the implementation phase

Would you buy Domo again?

Yes

Salesforce Lightning Platform (formerly Salesforce App Cloud), Pendo Feedback (formerly Receptive), Zendesk, Talkdesk
We use Salesforce with several of our teams, and integrating data from several other sources, and it has always been difficult. Pendo has been used to help us gauge our effectiveness with our customers, and Zendesk to manage CS issues, along with several other platforms. Domo has helped us bridge the information to help us create effective KPIs and have the data to support it.

Domo Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
7.5
Customizable dashboards
8
Report Formatting Templates
7
8.3
Drill-down analysis
8
Formatting capabilities
8
Report sharing and collaboration
9
7.7
Publish to Web
7
Publish to PDF
8
Report Delivery Scheduling
8
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
7
Location Analytics / Geographic Visualization
8
7.7
Multi-User Support (named login)
8
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
7
8.0
Responsive Design for Web Access
7
Dashboard / Report / Visualization Interactivity on Mobile
9
Application Program Interfaces (APIs) / Embedding ()
Not Rated

Evaluating Domo and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
They were willing to take enough time to convince us that they not only had a great solution for us, but they cared about our success. They are located close to us and gave us reassurance that they would support our needs and success. At times we found issues and they tried to help even when it turned out that another platform was the problem.
After working through the implementation of the system, it would be difficult to get any of our key staff to get excited about changing it, even if there was something better out there. There is so much involved with tweaking various platforms, that it again would be difficult. If we were to change the process, it would come down to best product combined with the easiest implementation system.