Item: Domo
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Domo is used across our entire company (sales, product, marketing, etc.). Domo makes it easy to get the information you need. We have several different data sources between our CRM, marketing automation system, data warehouse, and product so having all of this merged and compiled into a reports and dashboards is incredible and time saving.

Pros and Cons

Consolidates data from different sources
Makes it easy to review data without having to pull new reports all the time
Ease of use with filters and exporting

I do not build the reports and dashboards myself, I typically request for that info but it would be nice if it were more user friendly.

Return on Investment

Helped align our teams on which metrics to report on so that has saved time and headaches

Key Insights

Do you think Domo delivers good value for the price?

Not sure

Are you happy with Domo's feature set?

Yes

Did Domo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Domo go as expected?

I wasn't involved with the implementation phase

Would you buy Domo again?

Yes

Usability

From a user perspective, it has been fantastic for keeping teams aligned on how campaigns are performing, what deals are closing, and which product features are being used. It's been extremely helpful to have reports that pull from several different data sources. The filters and option to export also makes it easy to use and repurpose the data as needed.

Support Rating

I have not had to interact with Domo's support team directly, however our internal team has mentioned they are fairly quick. Their knowledge base resource center has also been helpful in the past when needing to search for a quick answer or solution. I have not had a problem with this.

Likelihood to Recommend

Domo is great when you need consolidated data in one place and have multiple data sources. We use it as our source of truth for reporting back on campaigns. Setting up Domo does require some resources and help from someone who can pull data using SQL, so if that is not available that might be tricky.

Great for team alignment

Overall Satisfaction with Domo