[In my opinion,] the DraftSight application is short on customer service.
November 30, 2021
[In my opinion,] the DraftSight application is short on customer service.
Score 1 out of 10
Vetted Review
Verified User
Software Version
Paid
Overall Satisfaction with DraftSight
DraftSight was installed as our primary CADD interface on four workstations to conduct 2D line-work for detailing and presentation of structural engineering plans.
- reads/writes DWG files
- provides an economical alternative to other CADD applications for plan processing
- closely mimics the command interface of a prominent DWG CADD application
- Tutorials are provided for use of the application [and] are introductory in scope.
- Open-source access to tool modification for user profiles does not consistently save user preferences.
- During a 3-year period of application assessment, we were unable to secure direct customer service for the application (i.e. "how do I...").
- [This] application has been [replaced] by other CADD applications.
Both [AutoCAD] and Bentley [ProjectWise] provide direct customer support for their application. DraftSight has been abandoned and replaced with both Bentley [ProjectWise] and [AutoCAD] applications.
Do you think DraftSight delivers good value for the price?
Not sure
Are you happy with DraftSight's feature set?
No
Did DraftSight live up to sales and marketing promises?
No
Did implementation of DraftSight go as expected?
No
Would you buy DraftSight again?
No