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Stay away - It crashes all the time and you will lose work
February 28, 2022

Stay away - It crashes all the time and you will lose work

Ricardo Santos | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with DraftSight

We use CAD software to develop drawings for manufacturing. Mostly electrical panels, network diagrams, plant layout, P&ID (Process and Instrumentation Diagram), and many other documents for engineering.
  • Crashes
  • Doesn't work
  • N/A
  • Technical support
  • Diagnostic
  • Customer support
  • Reliability
  • Speed
  • Compatibility
  • Lost hundreds of dollars on unsaved work and restating application
  • Lost time collaborating with technical support
  • Lack of sales support
It was referred by my former employer. We had a great presentation showing the high ROI, which it would have been if the software actually worked.

Do you think DraftSight delivers good value for the price?

No

Are you happy with DraftSight's feature set?

No

Did DraftSight live up to sales and marketing promises?

No

Did implementation of DraftSight go as expected?

No

Would you buy DraftSight again?

No

The software doesn't work. They release a version that was broken and I used the free trial of that version. I ran it on an i7, 16GB RAM, and RTX30 series (powerful computer) but the application was crashing constantly. I lost unsaved work and wasted hours restarting the application, which did cost me a few hundred dollars on billable hours. I sent errors logs, which helped them to identify the issue that they claimed is now resolved in DraftSight 2022 SP1. Technical support seems to be overseas with broken English and difficulty reading English. After 14 days, they said there is a hotfix "DraftSight memory saturation hotfix" that could solve the problem. I asked for a trial license to try the fix but it was declined. Ask pratiksha.dahotre and gayatri.keskar for details. In summary, they released a broken version, which I helped to fix by providing feedback and error logs. They claimed it is fixed but I can't test it.

DraftSight Support

Technical support seems to be overseas with broken English and difficulty to read English.
I asked for a trial license to try the fix but it was declined. Ask pratiksha.dahotre and gayatri.keskar for details.
In summary, they released a broken version, I helped to fix by providing feedback and error logs. They claimed it is fixed but I can't test it.
ProsCons
Good followup
Problems get solved
Kept well informed
Slow Resolution
Less knowledgeable
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
I'm not aware of premium support
Yes - I reported a bug and provided several error logs from their software, containing error details. Overseas support doesn't seems to be able to read English very well. I had to explain the same thing several time, in capital and bold for them to understand. They didn't seem to care and were unwillingly to collaborate with me on a resolution.
No good support. It was very bad.