TrustRadius
Great Solution for Modern Sales & Marketing Teams (one-to-one interactions)
https://www.trustradius.com/ai-virtual-sales-assistantDriftUnspecified8.553101
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August 31, 2018

Great Solution for Modern Sales & Marketing Teams (one-to-one interactions)

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Drift

Drift was set up on the website to enable live chat as a starting point. We then expanded to use Drift sequences as our primary outbound sales solution to enable 1-to-1 communications with prospects.
  • Easy setup and simple for prospects to engage with
  • Low price point - has many features as other complex sales solutions but price point remains low
  • Low of integrations - they are constantly building out new integrations
  • Main dashboard area still feels unfinished / a major WIP
  • Pricing / features can get a bit confusing at times when comparing to other products on the market
  • Increase website leads and conversion rate
  • Increased real-time product feedback
  • Improved real-time website and prospect support (when they have questions we can easily respond and update website with new content when we keep getting asked the same questions over and over again)
  • Intercom
Too many overlapping features with other products - it's a mix of sales, support and marketing which makes it hard to compare. Very similar to Intercom but more focused on website chat. vs. in product chat.
Nothing that is impactful yet
Intercom, Segment, Outreach
  • Great for small businesses who want live chat and a simple out of the box sales solution without any major roadblocks to getting set up.
  • Awesome support and funding which means they will likely be around for a long time and be able to provide new integrations and features quicker than other products on the market.