Drift reveals ops in real time!
Anonymous | TrustRadius Reviewer
January 05, 2019

Drift reveals ops in real time!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Drift

Drift is our communication platform for site visitors. It has enabled us to talk to interested business owners while they are browsing, instead of waiting when they are busy with work.
  • Chatting with potential clients helps us keep our skills up to date, and makes sure that we are attentive to everyone visiting our website.
  • Most of the time, business owners are to0 busy to take a call, but with Drift on our website, we can respond to them then and there without disrupting their business day.
  • Not really much to improve on-- the app does what I need it to do, and all the other reps here agree.
  • A cool feature would be to integrate a calendar setting that can allow meetings to be booked within Drift.
  • We have had more customer engagement since implementing Drift, and there has been an increase in traffic to our site because we are able to respond when the customer needs us.
  • Outreach, Olono and Intercom
We use both Intercom and Drift. Intercom is used for our customers to communicate directly with our ops team, Drift is used for the sales team.
I do not generate any reports from Drift.
In any organization that values customer service, Drift will make the difference between a cold lead and a friendly chat.