No support, and can't share folders past 2 weeks. Many people with same problem.
Updated August 21, 2020

No support, and can't share folders past 2 weeks. Many people with same problem.

David Brocklebank | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dropbox

I have been using Dropbox for 10 years to share photos and documents with guests who come [to my retreat], and also for other purposes.

I have been unable to share folders or files for 2 weeks, and there's been no response received from the Support Ticket I have placed... and no way to contact support that they will respond to.

Dropbox support has since contacted me and fixed the problem.
  • Used to be good for sharing Folders and files
  • Could be easier to open a ticket to receive support
  • Is good for providing shared photos
I eventually found out how to log a ticket ... and after that the problem was fixed

Do you think Dropbox delivers good value for the price?

Yes

Are you happy with Dropbox's feature set?

Yes

Did Dropbox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dropbox go as expected?

I wasn't involved with the implementation phase

Would you buy Dropbox again?

Yes

Has been working fine for many years.

Dropbox Feature Ratings

Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
File search
Not Rated
Device sync
Not Rated
User and role management
Not Rated
File organization
Not Rated
Device management
Not Rated
Performance
Not Rated
Reliability
Not Rated
Storage Reports
Not Rated