Item: Dropbox Sign
Rating: 7
Author: Verified User

Overall Satisfaction with Dropbox Sign

Use Cases and Deployment Scope

Used for sending documents to prescribers.

Pros and Cons

Pros

Uploading multiple documents in batches.
Easy to copy paste fields for Signatures, names and dates.

Cons

NEEDS to have a template that allows auto-copy/pasting of fields across batches of documents, like in competitor platforms like SigningHub. Have spoken to support and did a video session requesting this feature.
Ability to archive, hide, and/or password protect documents.
Also NEEDS to be able to keep the original file name when signed, as using the auto-applied rename across documents causes serious confusion for us and end user.

Return on Investment

Has cost us significantly more in having staff trying to figure out each document after signing since the name has been changed by Dropbox Sign.

Product Configurability

See the issue of renaming documents and not allowing template signing that applies the same fields across all unique documents uploaded.

SigningHub allows template application of the same fields (e.g., signature, name, date) across all uploaded documents, saving significant amounts of time. It also keeps the original file name, which allows easy reconciling of documents after signing. This is crucial for us and others in our industry to be able to continue using Dropbox Sign.

Key Insights

Do you think Dropbox Sign delivers good value for the price?

Yes

Are you happy with Dropbox Sign's feature set?

Yes

Did Dropbox Sign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dropbox Sign go as expected?

Would you buy Dropbox Sign again?

Other Software Used

SigningHub

Likelihood to Recommend

Good for batch signing in cases but not appropriate for batch scenarios where multiple documents need to be sent to the same person with the same fields (signature, name, date). Also NEEDS to be able to keep the original file name when signed, as using the auto-applied rename across documents causes serious confusion for us and the end user.

Comments

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Easy to use, still needs feature support and upgrades.