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Flexible and robust cloud backup solutions.
Updated May 12, 2023

Flexible and robust cloud backup solutions.

Scott S | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Data Center Backup
  • Endpoint Backup

Overall Satisfaction with Druva Data Resiliency Cloud

Druva Cloud provides backup solutions for our NOC, employee PCs, and cloud services as part of our business continuity plan. inSync's flexibility also fits into our MAC workflows to migrate data when replacing employee PCs and to secure personal company data during employee separations. In our NOC, we use a direct integration with vSphere to back up server VMs and databases.
  • Customer onboarding was fantastic. We were assigned dedicated resources that helped us integrate inSync to our needs, including profile creation and application deployment.
  • Support has been knowledgeable, competent, and motivated to assist us.
  • Pricing is competitive with other solutions, possibly even better.
  • Druva Cloud is currently undergoing a make-over, and the reporting system is a mess. When the upgrades are complete, I expect the reporting experience to be much improved over the previous ones.
  • Phoenix relies on AWS and uses a credit-based consumption cost model that requires predicting usage. Not intuitive and pretty annoying to manage. We have to review annually with our account rep.
  • Core component of our business continuity results.
  • Implementation time was about as expected. inSync was in production about a month after signing the contract, and Phoenix for about 3 months (which required seeding a lot of data).
  • Phoenix's native support for database backups allowed us to shift that responsibility to the infrastructure team, which is better equipped to manage than the data team.
Druva Cloud backs up our M365 user data (ExO, OneDrive). It was extremely quick and easy to add to our existing inSync/Endpoint backups, requiring just licensing and a couple of short meetings with our dedicated account engineer. Since it ties in at the M365 tenant level, there is no impact or visibility to users, and no per-user or per-device configuration to perform.
We were happy Mozy Enterprise customers, but when they were purchased by Carbonite we evaluated many solutions. Druva offered better Windows integration than Carbonite and better licensing, pricing, and simplicity compared to the other solutions. Around the same time, we were dissatisfied with our Unitrends hybrid on-prem appliance/hosted NOC DR solution. This was a good opportunity to look at other options. The network and endpoint teams separately liked Druva's respective platforms, and we were able to combine these services into 1 vendor.

Do you think Druva Data Resiliency Cloud delivers good value for the price?

Yes

Are you happy with Druva Data Resiliency Cloud's feature set?

Yes

Did Druva Data Resiliency Cloud live up to sales and marketing promises?

Yes

Did implementation of Druva Data Resiliency Cloud go as expected?

Yes

Would you buy Druva Data Resiliency Cloud again?

Yes

inSync's flexibility will appeal to organizations across many industries and use cases. As long as your endpoints somewhat regularly connect to the Internet, backups will be consistent. Since the entire solution is cloud-based, it works regardless of legacy infrastructure (and leadership!) or remote-first workforce. If your endpoints do not connect to the Internet frequently, inSync Cloud will not be especially appropriate. We do not have experience using Phoenix with cloud-native workloads (AWS/Azure instances), but it works great for our on-prem infrastructure.

Druva Data Resiliency Cloud Feature Ratings

Enterprise Backup
Not Rated
Continuous data protection
Not Rated
Replication
Not Rated
Operational reporting and analytics
Not Rated
Malware protection
Not Rated
Multi-location capabilities
Not Rated
Ransomware Recovery
Not Rated
Data Center Backup
Not Rated
Universal recovery
Not Rated
Instant recovery
Not Rated
Recovery verification
Not Rated
Business application protection
Not Rated
Multiple backup destinations
Not Rated
Incremental backup identification
Not Rated
Backup to the cloud
Not Rated
Deduplication and file compression
Not Rated
Snapshots
Not Rated
Flexible deployment
Not Rated
Management dashboard
Not Rated
Platform support
Not Rated
Retention options
Not Rated
Encryption
Not Rated

Druva Data Resiliency Cloud Implementation

Implementation of inSync took about a month. We performed a POC, and an assigned onboarding engineer helped us stand up and configure all aspects of the cloud endpoint backup service. the following year, we added M365 backups. This took maybe 3 hours, including the meeting to discuss licensing, approving the quote/signing the contract, and implementing with a Druva engineer. Phoenix was a larger beast in terms of many regards and took approximately 3 hours. We were less satisficed with the timeline and also the original results. It worked OK, but over the following 2 years we learned there was room for improvement. We worked with our assigned engineer and resolved outstanding performance and configuration issues.

Druva Data Resiliency Cloud Reliability

Like any service, there are scheduled maintenance periods and unscheduled outages, however outages have been very limited and fortunately have not had any impact on our environment.
Page response in the admin center is acceptable- rarely are we waiting for data to load. Backup speeds seem fine, and restore speeds are OK considering it's likely pulling data from cold storage. It often takes 30-60 seconds for the restore to begin transferring files, but speeds are acceptable thereafter.