Item: Druva Data Resiliency Cloud
Rating: 10
Author: Elvin Thomas

Use Cases and Deployment Scope

It is being used by the staff in our main support offices as well as on manager's computers across the organizations to back up hard drives.

Pros and Cons

Restore files when a hard drive has been wiped or a computer has been stolen.
Backups files regularly.
Makes it easier to move files from one computer to another.

Navigation to a particular date or particular files can be difficult at times.

Return on Investment

Make sure files are recoverable in an emergency.

Druva inSync Support for SaaS Apps and Endpoints

Google Drive
O365

Druva inSync Data Governance and Compliance

Druva provides alerts if a system is misconfigured, non-compliant, etc. If we have a user who Outlook or another application is misconfigured, IT and the user are alerted.

Druva inSync Support for Ransomware, Legalhold and eDiscovery

Currently, we do not user Druva to assist us with centralized data governance.

Implementation Rating

It was pretty simple and straightforward.

Other Software Used

Cisco Advanced Malware Protection (AMP) for Endpoints, Datto Autotask PSA

Likelihood to Recommend

Good point: Makes it easy to transfer user files from one computer to another.
Not so good point: the navigation to get to a certain date or certain files could be better.

Druva inSync continues to serve as our backup tool for many of our laptops even as users work on them remotely. This gives IT and our end users assurance that no data will be lost if anything should have remotely to cause damage or loss of their hard drives.

Ransomware Protection

Provides ransomware protection for all endpoints that we have Druva inSync installed on
Automated monitoring for unusual data activity triggers immediate notifications in the event of a ransomware attack on one or more machines
Restore all, or individual, uninfected files, to return machines and servers to any point in time prior to the ransomware attack

Data Protection & Employee Departure

As of now, we have not needed to use Druva inSync for employee turnover challenges during COVID-19. However, if we did, we would most likely have a case where we would need to pull data from a backup after wiping a machine. If so, we would have no issue as we mark Druva accounts as Preserved at least for a year after a person leaves the organization.

Users and Roles

200 - Managers, Department Leads, Finance, IT, HR, and a few other persons

Support Headcount Required

5 - IT Team members based in different regions.

Business Processes Supported

Backing up data from laptop hard drives
Pulling data from a backup in case of damage and/or loss of a computer hard drive
Protection against ransomware

Innovative Uses

Backup tool that can backup files from desktop versions of online applications
Needing to go to a particular dated backup to find specific information that was permanently deleted previously

Future Planned Uses

O365 backup
Continue to use with GDPR compliance

Likelihood to Renew

Ease of use, effectiveness of tool, price, and flexibility/options with using the tool

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

Druva inSync was the right solution for a variety of reasons including the features that it offers, its ease of use, and its price. Druva inSync is a quality backup tool with many useful features and options.

Evaluation Lessons Learned

I think we would keep it pretty close to the same.

Druva Data Resiliency Cloud Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Yes - Yes.

Exceptional Examples of Druva Data Resiliency Cloud Support

We had a case where a user's Druva tool kept giving an error even after un-installing and re-installing the client. The support person checked in multiple times to work to set a time to resolve the issue as soon as possible, and he was able to resolve the issue on the first try after setting up and conducting a remote session with the user.