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Duo / Cisco Secure Access, by Duo is more than just basic authentication app
Updated January 23, 2024

Duo / Cisco Secure Access, by Duo is more than just basic authentication app

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Cisco Duo

Duo / Cisco Secure Access, by Duo is our primary solution for managed service clients, as well as, our internal organization. The platform allows for central management of the application, integration with other cloud services for authentication, user device policies, and push notifications. We needed increased security within our organization, and Duo / Cisco Secure Access, by Duo was precisely what we needed.
  • Push notifications
  • Integration with multiple cloud services
  • Granular device policies
  • Support documentation
  • Learning curve for initial deployment
  • Occasionally push notifications do not appear
  • Organization of saved tokens
  • Increased account security options
  • Reduced insurance premiums because of having a centrally managed solution deployed
  • Reduces threats due to the granular policies that block vulnerable devices from using the app
Our organization phased out all other authentication apps for internally used cloud-based applications and solely uses Duo / Cisco Secure Access, by Duo. The integration with several cloud-based applications allows for more push notifications to be enabled, and it also includes the standard resolving token. Using Duo / Cisco Secure Access, by Duo, we were able to enable multi-factor authentication on all of our business services to ensure we have enhanced security deployed universally.
Duo / Cisco Secure Access, by Duo is not a free application and requires a user license, unlike other solutions such as Google Authenticator and Microsoft Authenticator. However, you do get what you pay for. Duo / Cisco Secure Access, by Duo provides great backups of stored tokens, central management, granular policies, and integrations with several cloud-based applications. The free applications lack the advanced features we desired for enhancing our security.

Do you think Cisco Duo delivers good value for the price?

Yes

Are you happy with Cisco Duo's feature set?

Yes

Did Cisco Duo live up to sales and marketing promises?

Yes

Did implementation of Cisco Duo go as expected?

Yes

Would you buy Cisco Duo again?

Yes

Duo / Cisco Secure Access, by Duo is well-suited for small to large businesses. We focus on the nonprofit and small business sectors and have found that this solution has met every need on the checklist. Organizations that are concerned about security gain peace of mind with a centrally managed console that provides insight into user installations, as well as, granular policies that can prevent usage on vulnerable devices.

Evaluating Cisco Duo and Competitors

Yes - We replaced Google Authenticator and Microsoft Authenticator. Both solutions were limited to their scope of functions, unable to integrate with 3rd party solutions, do not include checking for device compliance, and we experienced loss of tokens with both solutions. Cisco Duo included all of these functions and successfully backs up user tokens.
  • Integration with Other Systems
  • Ease of Use

Cisco Duo Support

We have never needed to contact the customer support team for issues with Duo / Cisco Secure Access, by Duo so I cannot give a proper rating. The reason is simple. For every issue we have encountered, we have found a knowledge base support article that shows how to resolve it. From that perspective, they ensure customers have access to great support articles without the need to call support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
During our initial deployment of the product, we had several questions. What are the granular policies and how do we deploy them? Duo / Cisco Secure Access, by Duo is already supported by several of our cloud-based application providers, how do we create the API connections? Without needing to create a single support ticket, we were able to find answers using Duo / Cisco Secure Access, by Duo's thorough knowledge base.
Our team opted not to purchase premium support due to the outstanding online documentation provided by DUO, as well as our various vendors that support the solution. Some of the more advanced features could benefit from premium support, but our current business model and security requirements do not require the advanced features, so we have passed on the premium support for now.

Using Cisco Duo

Let me clarify this rating. From the end-user perspective, Duo / Cisco Secure Access, by Duo should receive a rating of 10. The application is just as easy to use as any other authentication app the end-user may have previously used. From an administrator perspective, I would give Duo / Cisco Secure Access, by Duo a rating of 8. The product is feature loaded which means there is a lot of settings admins have to learn for a successful deployment.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
Slow to learn
  • Configuring Push Notifications
  • Setting up device compliance requirements
  • Integrated with various platforms for secure sign-in
  • Setting up passwordless / hardware token solutions
Yes