Very powerful monitoring software and valuable at capturing KPIs useful for management purposes
January 30, 2019
Very powerful monitoring software and valuable at capturing KPIs useful for management purposes
Overall Satisfaction with Dynatrace
We are currently using Dynatrace in the area of RUM and synthetics to get a better understanding of the user experience. We have a metric we monitor called Open by Technology where we track whether our technology determined an issue or a user had to call in to tell us.
- Identifying performance issues
- Allowing us to drill down into bottlenecks
- Dashboarding
- KPI tuning
- The tool is sometimes difficult to use
- Dynatrace Univesity if good, but users need to spend a lot of time to get through them
- Mostly, it has helped us with RUM and synthetics and reducing our time to detect application issues, reducing our Mean time to Detect and Mean time to Restore metric
We are using Splunk ITSI for the predictive and built-in mathematical models. Spunk integration with App Insights is weak in the sense that there is no easy plugin.
Dynatrace Feature Ratings
Using Dynatrace
Analysts, developers, support engineers
30 - Dynatrace is able to cross silos, work across departments. It's technical yet it's easy to explain the tool to non-technical people.
- KPI determination
- Performance issues
- RUM
- Reduce MTTD
- Reduce MTTR
- Dashboard for our on call teams
- Prevent future outages
Evaluating Dynatrace and Competitors
Not Sure
- Product Features
- Product Usability
- Product Reputation
Product reputation is very important for support and SLA agreements. Also when there is a need for professional engagement.
No, we are very happy with our selection. Our issue is that we have many tools to support our work and it is difficult for engineers to become experts in them all.
Dynatrace Implementation
- Implemented in-house
- Was not part of the implementation
Dynatrace Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
They made sure our issue was resolved and called back without closing the ticket.
Using Dynatrace
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Dashboard
- Adding urls
- Alerting
- Tuning
- Linking websites