Very powerful monitoring software and valuable at capturing KPIs useful for management purposes
January 30, 2019

Very powerful monitoring software and valuable at capturing KPIs useful for management purposes

Lisa Bogart | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dynatrace

We are currently using Dynatrace in the area of RUM and synthetics to get a better understanding of the user experience. We have a metric we monitor called Open by Technology where we track whether our technology determined an issue or a user had to call in to tell us.
  • Identifying performance issues
  • Allowing us to drill down into bottlenecks
  • Dashboarding
  • KPI tuning
  • The tool is sometimes difficult to use
  • Dynatrace Univesity if good, but users need to spend a lot of time to get through them
  • Mostly, it has helped us with RUM and synthetics and reducing our time to detect application issues, reducing our Mean time to Detect and Mean time to Restore metric
We are using Splunk ITSI for the predictive and built-in mathematical models. Spunk integration with App Insights is weak in the sense that there is no easy plugin.
Dynatrace is helping us to identify performance problems and real user experiences. Sometimes the infrastructure KPIs don’t tell the entire story of system behavior, so the RUM and synthetics are very useful.

Dynatrace Feature Ratings

Using Dynatrace

Analysts, developers, support engineers
30 - Dynatrace is able to cross silos, work across departments. It's technical yet it's easy to explain the tool to non-technical people.
  • KPI determination
  • Performance issues
  • RUM
  • Reduce MTTD
  • Reduce MTTR
  • Dashboard for our on call teams
  • Prevent future outages

Evaluating Dynatrace and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
Product reputation is very important for support and SLA agreements. Also when there is a need for professional engagement.
No, we are very happy with our selection. Our issue is that we have many tools to support our work and it is difficult for engineers to become experts in them all.

Dynatrace Implementation

Issue were internal to our company politics and working accross silos and not with the implementation
  • Was not part of the implementation

Dynatrace Support

Support is knowledgeable and prompt. We also had professional services onsite who completed our project.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
They made sure our issue was resolved and called back without closing the ticket.

Using Dynatrace

Dynatrace has been able to help our organization troubleshoot performance issues.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Dashboard
  • Adding urls
  • Alerting
  • Tuning
  • Linking websites