Dynatrace helps us manage a large system with a few people
February 06, 2020

Dynatrace helps us manage a large system with a few people

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

We currently use Dynatrace to monitor our front end and back end infrastructure as well as digital performance monitoring. We are rolling it out across the organization and helping to onboard departments within the company to use the tool. Dynatrace helps us to provide support to the other development teams in helping them identify the root cause of issues as well as alerting on performance issues so they can be resolved quickly. Dynatrace allows us to manage a large environment with a small team because the product is very robust.

Pros

  • The customer support is the best I've ever experienced. They actually listen and make changes as we recommend them.
  • The self-discovery abilities of the one agent allows mapping of the environment without manual effort.

Cons

  • Custom metrics pricing.
  • Using dem units on synthetic actions.
  • Dynatrace has had a positive return on investment for us. Being able to see and resolve a customer problem before customers have to alert us is huge.
They are knowledgable about the tool, offer a live online chat for quick questions and actually listen to recommendations and make changes.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Dynatrace is well suited for managing large or small organizations with small teams.

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