Item: Ecwid by Lightspeed
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We are using Ecwid to manage and display our products on our website. It is our shopping cart and integrates easily into Wix. We rent much of our equipment and the solution was flexible enough to use for starting rentals with customers. Ecwid has many nice integrations with other software, including Order Desk and Helpful Crowd, which we use for order management and product reviews. It provides many different integrations to different payment processors. As a tiny business, Ecwid has provided me much flexibility at an economical price. My one wish is for the system to allow recurring billing.

Pros and Cons

Economical - Choose the plan that is right for your business
Flexible - There are many nice features to tailor the shopping cart to your business and they provide many integrations with other softwares
Intuitive - I don't feel overwhelmed by all of the options, but there are enough

Recurring billing - ability to bill subscription customers without having to go to my payment gateway
Robust order management - very limited in managing orders, therefore I had to subscribe to a different software
Expensive customization - if you want to customize anything, it is very expensive

Return on Investment

Ecwid allowed me to take down my antiquated site and use Wix, which was more economical and flexible for me
Ecwid's integration with Helpful Crowd was a simply and economical option to create product reviews. Very little work for me.
Have used some of the marketing integrations and not sure if they really work or help

Alternatives Considered

Shopify

Ecwid is much more intuitive than Shopify and offers enough flexibility that you don't need a myriad of 3rd party add-ons. Super fast to start up. More offerings of payment processors. An easy way to try out a solution before being charged after a 14 day period.

Key Insights

Do you think Ecwid by Lightspeed delivers good value for the price?

Yes

Are you happy with Ecwid by Lightspeed's feature set?

Yes

Did Ecwid by Lightspeed live up to sales and marketing promises?

Yes

Did implementation of Ecwid by Lightspeed go as expected?

Yes

Would you buy Ecwid by Lightspeed again?

Yes

Usability

So easy to use. Nice aesthetics and very intuitive. This was key to starting up quickly. I could find everything easily and it had enough customization options, but not too many. Was able to use much of the standard offerings to customize to my rental business, instead of having to subscribe to expensive rental management software.

Support Rating

Slow to receive responses. Would expect faster responses especially through chat.

Likelihood to Recommend

[Ecwid is] very well suited for small businesses. Extremely flexible and easy to manage from my mobile device. Extremely easy to use. When I finally discovered Ecwid, I was shocked that I hadn't heard more about it or that it had become more popular than Shopify. I think it is far superior to Shopify.

Awesome for a small business

Software Version

Overall Satisfaction with Ecwid