Overall Satisfaction with eFileCabinet
eFilecabinet is used across our organization for our HR, Accounting, and Sales Departments. eFilecabinet gives a true digital solution that replaces a slew of physical file cabinets. eFilecabinet isn't a file sharing platform disguised as an Electronic Document storage solution, it is an easy to use to the point digital document solution.
- eFileCabinet is a secure platform that can store sensitive documents and information.
- eFileCabinet provides an easy to use Admin panel for user creation, permissions, settings, etc.
- eFileCabinet provides a solid Mobile App Platform.
- eFileCabinet provides both a browser version and desktop version of their online software.
- eFileCabinet's sidekick app can sometimes stop working on the printer side with Windows updates. It's getting better and less problematic, but it would be nice for support to push out notices to the customers when they know they have bugs in the software.
- The sidekick app would be nice if it had a "full size mode" and the "smaller / simple mode" so that you don't have to run the browser and sidekick together. This is confusing for our users as they might want the advanced functionality of the website browser efilecabinet instead of the minimal sidekick app.
- Have auto refresh on sidekick and the browser so that if you make changes in the browser eFileCabinet, the sidekick will update automatically. This is very confusing for our users and should be an included feature in 2019.
- Mac Sidekick App shouldn't be in beta after 2-3 years. This is sad to see :(
- ROI is based on less paper being used/printed, less printer toner being used.
- We have more physical space for desks and other items in our office due to going paperless
- We are able to share, distribute, and access documents on-site and off-site (on the go)
- Our departments can easily scan and upload documents on the fly into specific drawers/file cabinets.
eFileCabinet is much better of a digital document solution than a file storage solution like Dropbox Business or Box.com. It is more secure, it is more friendlier to use for documents as it's viewed as file cabinets and file cabinet drawers and individual folders that contain the files. This makes it easy for your departments to convert over to a digital paperless solution easier. Thomson Reuters is in a different league and is much more expensive but does what eFileCabinet doesn't, in my previous references of missing software features, buggy software, and learning curves, but overall we use eFileCabinet because it's ROI and value is just that much better for us.