Chrome River -- The right company to float away your worries.
February 03, 2021

Chrome River -- The right company to float away your worries.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We use Emburse Chrome River as our T&E software option through out the entire company. I work in Accounts Payable and support other users, but I also [use] the product when I need to be reimbursed. It is an easy and wonderful option, especially for our sale force that travels the majority of the time. It is easy and convenient to scan your receipt on your phone and submit your expenses electronically. It help Accounts Payable save time by not having to manually scan an expense voucher and the back up receipts.
  • The ability to scan receipts from your phone right into the app helps to eliminate lost receipts.
  • The ability to send expense reports through the system for electronic approval helps make the process smooth, easy and much quicker.
  • The ability to track your expenses and see where they are in the system helps users get instant answers and helps eliminate unnecessary questions for AP.
  • It would be great to have the ability to adjust scanned images for improved clarity.
  • Emburse could work on solving issues faster and keeping the customer informed as to the status.
  • The ability to lock certain features on "People" from being updated, but not the entire profile.
  • Process is quicker and easier
  • It costs less to use the product vs the old manual process
  • The credit card process still has issues and can cause delays and frustrations
I think most people have no issue using the application and navigating the mobile app. The tool is very intuitive. I find some users struggle, but that is not due to the app, but it is more often due to user issues or lack of computer skills.
I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.
At times there seem to be a lot of issues and [Emburse] Chrome River does not always keep us in the loop as to what is going on. We need fast resolutions and answers to provide to our internal customers (employees) to make sure that they can handle expenses and credit card charges quickly and problem free. Therefore, we expect top notch customer service and speed.
[Emburse] Chrome River is well suited for users that travel and need to scan receipts quickly so that they do not get lost, destroyed or discarded in the trash. The mobile app is quick and easy to use to snap images of receipts and upload to [Emburse] Chrome River. Although the app is pretty simple to use, we still find people can struggle to use it at times.