Emburse Chrome River is the best option for enterprise expense management
February 12, 2021

Emburse Chrome River is the best option for enterprise expense management

Don Koubsky, Jr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Emburse Chrome River

Chrome River is CSG's global expense management solution. We have currently deployed it in 26 countries. It has helped us standardize the submission and approval processes. Onboarding is easy due to the intuitiveness of the UI/UX. Through Chrome River, we manage both our corporate Travel & Entertainment cards/program and Purchasing cards/program.
  • Chrome River has a modern UI/UX that is intuitive to new users.
  • Chrome River is a true enterprise (4K+ employees globally) expense management solution.
  • Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
  • Lack of personalization/customization for automated messages, notifications, reminders
  • When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
  • The extensive approval routing options help fraud prevention
  • Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
We had an amazing onboarding person in Mary Jane. Her expertise and guidance made the configuration and setup a relatively painless process. We engaged representatives from Tax, Accounting, Audit, Executive admins, IT admins, and sales when configuring our initial build. Gaining consensus, even with such a large group, was not difficult.
We use Oracle for our accounting and project ERP and Workday for HRIS. Chrome River allowed for relatively easy integration between our other platforms. From an IT administration perspective, one main point of contact was able to take lead and perform all integrations. We have been very happy with how the integrations have become seamless and transparent to almost all users.
Of all the expense management solutions we reviewed, Chrome River had the most modern interface coupled with excellent & intuitive user experience for end users, approvers, and administrators. These features made Chrome River stand out to us. Our users have had a very positive experience and easy transition to Chrome River.
We were an existing Concur customer looking to expand our current implementation. We made the choice to evaluate other platforms and pricing prior to committing to such a large endeavor. When comparing Chrome River to Concur, everything about Chrome River was superior: customer service, multiple pricing models, a modern user experience and interface, ease of administration, configuration options, etc. The implementation for our entire company, globally (4K+ employees in 26 countries), took less than 8 months from the day we signed the contract.
Everyone we have worked with from Chrome River has been great. From our sales rep, our onboarding person, customer service, and more. Each person have been helpful, honest, and easy to work with. We have appreciated their commitment to us from the beginning. Their people are responsive and friendly and always make us feel like we are their priority.
Chrome River can be tailored to meet the needs of companies of all sizes. Our company uses it as our enterprise level expense management solution. With over 4,000 employees in 26 countries, Chrome River is valued for its ease of use for end users, approvers, and administrators. We are very happy with our decision to use Emburse Chrome River as our expense management partner.

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