Overall Satisfaction with Emburse Chrome River
Chrome River is CSG's global expense management solution. We have currently deployed it in 26 countries. It has helped us standardize the submission and approval processes. Onboarding is easy due to the intuitiveness of the UI/UX. Through Chrome River, we manage both our corporate Travel & Entertainment cards/program and Purchasing cards/program.
- Chrome River has a modern UI/UX that is intuitive to new users.
- Chrome River is a true enterprise (4K+ employees globally) expense management solution.
- Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
- Lack of personalization/customization for automated messages, notifications, reminders
- When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
- The extensive approval routing options help fraud prevention
- Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
We were an existing Concur customer looking to expand our current implementation. We made the choice to evaluate other platforms and pricing prior to committing to such a large endeavor. When comparing Chrome River to Concur, everything about Chrome River was superior: customer service, multiple pricing models, a modern user experience and interface, ease of administration, configuration options, etc. The implementation for our entire company, globally (4K+ employees in 26 countries), took less than 8 months from the day we signed the contract.