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We love Chrome River Expense! Welcome to the River...
March 19, 2021

We love Chrome River Expense! Welcome to the River...

Tracy Bentham | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We implemented Chrome River Expense about 9 months ago in conjunction with a new corporate credit card program, in partnership with Citibank. We performed a rigorous selection process in order to select a vendor for both the expense management and the credit card program using a cross-functional team with Procurement, IT, Finance, and Accounting included. I was the project manager for the implementation. We are using it corporately with plans to scale the system across our refinery operations as well as with our retail stores. Previously, we had no visibility on the policy compliance and spend in the organization. It has been life changing for the organization.
  • Eliminates the paper
  • Provides spend and policy compliance visibility
  • Enables proper approval routing and enforcement
  • Support is a little slow post-implementation
  • We have been able to eliminate accounting in the processing of expense reports
  • We are able to ensure compliance with policy
  • It allows employees to focus on higher value activities
We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.
The user interface, the selection process and the roadmap were big differentiators for us.
We have had some issues with slower response on issues post-implementation. They have worked very hard to rectify this.
I cannot think of a reason why Chrome River Expense would not be beneficial to an organization. We are planning to scale to other operations and I think the benefits will just duplicate themselves.

Using Emburse Chrome River

3000 - All of our functions use the system.
We have one to two system administrators within Corporate Accounting for day to day issues on a part-time basis, and one resource in IT as needed when integrations or new configurations are required.
  • Travel
  • Credit Card transactions
  • Other employee expenses
  • Annual Employee Rebates
  • We are evaluating Chrome River Invoice for AP Automation

Evaluating Emburse Chrome River and Competitors

Yes - We were on a Mainframe system, so this was a major change for our company. It was an extremely cumbersome system with no compliance controls and limited approval workflow enforcement. As well as all the paper!
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
All of the above were considered.
No changes.

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

Yes

Did implementation of Emburse Chrome River go as expected?

Yes

Would you buy Emburse Chrome River again?

Yes