Great Expense System
Updated August 18, 2022

Great Expense System

Wanda Aube | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We use Chrome River for expense reports, auditing and approving. Chrome river provides ease of use for those claiming business expenses whether you are in the office or on the road. You can access the system to review reports and approve submitted claims. Picture taking of the receipts is easy with the SNAP app and they match up with the credit card transactions.
  • Innovating always updating the system to keep it current
  • Help Desk support.
  • Reports to manage company spend
  • storage of all our files - never destroy
  • Support in different languages.
  • Tutorials not always easy to understand.
  • Understanding taxes in other countries better.
  • App for your Canadian customers
  • Audit Process is easier.
  • Expenses are paid out promptly.
  • Catching duplicate expenses and enforcing our policies.
Configuration is easy and Chrome River is very supportive in the process. Report routing can be changed when needed and policy enforcement is critical for our approvers. We have been able to make changes and updates over the 7 years that we have been using Chrome River. Reporting shows us vendor spending year over year.
No, this is not anything we were looking to implement.
The system is easy to use, saves us time to complete reports. Auditing, routing, and attaching necessary documents is easy, it is linked to our corporate credit card so transactions are available for the claimant to select and claim. No paper storage on site and Chrome river does not destroy any of our documents either.
Chrome River was selected for ease of use and price per report. One of our affiliates was already using Chrome River and it came highly recommended and we were able to negotiate a price per report that was within our budget. Most of the expense systems have the same features and benefits making it hard to choose
The help desk is great to work with, but sometimes it does take a bit long to hear back from them. However they provide step by step tutorials and some will even record their steps and send videos to help with the changes I am trying to implement. I have found them to be prompt and helpful 90% of the time.
Chrome River allows claimants to submit expenses in a timely fashion and reimburse promptly. Auditing of submissions is easy to do, and innovation of OCR technology takes some of the steps out of the process for the claimant. No paperwork to store and save, all done by Chrome River and is easily accessible.

Using Emburse Chrome River

500 - Expense reporting, reports and audits
5 - admin functions, payments and balancing reconciliations
  • Complete expense reports
  • approve and pay reports
  • auditing
  • Visa charges input to Chrome River directly
  • review vendor spend
  • track expense types
  • access to all reporting functions
  • have the app available for Canadian customers
easy to use, help desk availability and the storage of the paper receipts and reports

Evaluating Emburse Chrome River and Competitors

  • Price
  • Product Features
  • Product Usability
The price and it was also used by another part of our business

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

Yes

Did implementation of Emburse Chrome River go as expected?

Yes

Would you buy Emburse Chrome River again?

Yes

Emburse Chrome River Implementation

Training is lots of work and making yourself available to people to help walk them through. After about 6 months they come around and then love the system and the ease of use.
Yes - initial set up of the expense types
approver steps
tax tables
Change management was a big part of the implementation and was well-handled - it was important to do lots of training and have lunch and learns for anyone who needed more individual training.
  • breakdown the barriers of change
  • frustration for users not willing or interested in change
  • finding time for all the training

Emburse Chrome River Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
Problems left unsolved
Difficult to get immediate help
no, and I don't see it as necessary
Having to make changes or add tiles the help desk provides visuals or will send over videos of step by step to help assist me with the changes I am trying to implement.

Using Emburse Chrome River

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • using the credit card feed
  • attaching receipts
  • tracking report status
  • the changesets in Admin
  • tax table changes
  • reporting can be a challenge since not all fields are reportable
Yes - the App from the app store in not available in Canada so our IT dept. had to create a link for our Canadian users