Great Expense System
Updated August 18, 2022
Great Expense System
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Emburse Chrome River
We use Chrome River for expense reports, auditing and approving. Chrome river provides ease of use for those claiming business expenses whether you are in the office or on the road. You can access the system to review reports and approve submitted claims. Picture taking of the receipts is easy with the SNAP app and they match up with the credit card transactions.
- Innovating always updating the system to keep it current
- Help Desk support.
- Reports to manage company spend
- storage of all our files - never destroy
- Support in different languages.
- Tutorials not always easy to understand.
- Understanding taxes in other countries better.
- App for your Canadian customers
- Audit Process is easier.
- Expenses are paid out promptly.
- Catching duplicate expenses and enforcing our policies.
- Emburse Chrome River and Concur Travel and Expense
Chrome River was selected for ease of use and price per report. One of our affiliates was already using Chrome River and it came highly recommended and we were able to negotiate a price per report that was within our budget. Most of the expense systems have the same features and benefits making it hard to choose
Using Emburse Chrome River
500 - Expense reporting, reports and audits
5 - admin functions, payments and balancing reconciliations
- Complete expense reports
- approve and pay reports
- auditing
- Visa charges input to Chrome River directly
- review vendor spend
- track expense types
- access to all reporting functions
- have the app available for Canadian customers
Evaluating Emburse Chrome River and Competitors
- Price
- Product Features
- Product Usability
The price and it was also used by another part of our business
no changes
Do you think Emburse Chrome River delivers good value for the price?
Yes
Are you happy with Emburse Chrome River's feature set?
Yes
Did Emburse Chrome River live up to sales and marketing promises?
Yes
Did implementation of Emburse Chrome River go as expected?
Yes
Would you buy Emburse Chrome River again?
Yes
Emburse Chrome River Implementation
- Implemented in-house
Yes - initial set up of the expense types
approver steps
tax tables
approver steps
tax tables
Change management was a big part of the implementation and was well-handled - it was important to do lots of training and have lunch and learns for anyone who needed more individual training.
- breakdown the barriers of change
- frustration for users not willing or interested in change
- finding time for all the training
Emburse Chrome River Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | Poor followup Problems left unsolved Difficult to get immediate help |
no, and I don't see it as necessary
Having to make changes or add tiles the help desk provides visuals or will send over videos of step by step to help assist me with the changes I am trying to implement.
Using Emburse Chrome River
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- using the credit card feed
- attaching receipts
- tracking report status
- the changesets in Admin
- tax table changes
- reporting can be a challenge since not all fields are reportable
Yes - the App from the app store in not available in Canada so our IT dept. had to create a link for our Canadian users