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Up a Chrome River without a paddle
November 13, 2021

Up a Chrome River without a paddle

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

CR is used across our whole organization, except for students, so all faculty and staff. The main problems that CR addresses for us, at this time, are getting all of the required approvals, fewer lost receipts, and compliance rules are built-in which means fewer emails being sent to remind them of procurement policies.
  • Ability to capture a receipt in a variety of ways.
  • Compliance rules can stop or warn a user.
  • In Reports/Expense/Credit Card Reconciliation, I wish that I could use the Tab button to select the user's name I need to choose.
  • There were some things that we could not change in CR, such as in the Misc. Tile, the user still has to choose Misc. Other in a drop down box and that's the only option anyway. ??
  • We would love it if an approver didn't have to approve a second time. If the were Ad Hoc'd in and were already an approver, they have to approve twice.
  • Our build took forever!! They let that person go and then we had a more competent person and then it went so much better. I feel that our system would have looked different if we had started with someone more competent to begin with.
  • Our employees can't understand how to use CR. I've created a manual and at least 5 videos and they still can't understand how to enter. It's not user friendly to them.
  • We have far fewer lost receipts.
  • We have pcard reports that haven't been submitted for months because CR is overwhelming to them, even though we have provided multiple resources to guide them through the process.
  • We can look at a entire trips expenses.
We don't feel that it's intuitive enough. Employees skip lines and enter in the wrong order which can cause CR to get hung up. Employees aren't used to entering their own allocations. They struggle using the email approval on their phones because they think that by clicking on Approve the first time, they are done. But they need to click Approve one more time. Also, people aren't checking to see if they have anything to approve, so items just sit there.
I can't answer this question.
I think CR has been responsive to our issues. They just can't change the system for some of our problems.
I'm not sure how to answer this question. On the previous pages I listed things I liked and didn't like.