Easy and Fun To use Software for Quick and Efficient results
September 30, 2022

Easy and Fun To use Software for Quick and Efficient results

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

I Review and Assist Employees to complete Chrome River expense reports and Pre Approvals. The Application is easy to use for my end of the process but we deal daily with Calls regarding the Itemization of hotels, as this area seems to be a struggle for most employees. Chrome River's ability to change and its flexibility is a great answer to most issues we experience. We are able to do So much more with the application as opposed to out previous tool.
  • Some Changes are made a lot easier than others, but the changes occur and problems are solved
  • Having the Currency exchange imbedded into the report for our OCONUS travels is an amazing tool, that reduces time expediently
  • Having Step by Step questions per expense allows the employee to be more independent when completing the report
  • Deleting the Entire report without anyway of retrieving it
  • Hotel Itemization needs more detailed steps to follow
  • There are a lot of "Errors uploading receipts" Glitches that occur
  • Easy to Use
  • Great Service reps
  • Needs to allow multiple widows at one time for reviewers
Easy for Reviewers and users alike. we are able to work together to get reports completed quicker and more efficiently with less efforts. The issues that arise from Chrome River are corrected in a timely manner and we do not see often. Routing and delegating employees accounts are a breeze. All around easy to use.
We have not used any other products at the moment as we are still trying to get all employees on the same page with the Chrome River software. Once company wide everyone is on the same page we hope to expand the software to more products to make our work more efficient.
This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees