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Too complex for a simplified implementation
July 22, 2014

Too complex for a simplified implementation

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

10

Modules Used

  • Contract Management

Overall Satisfaction with Emptoris

We piloted Emptoris and were not successful. The amount of effort and cost to implement the tool far exceeded what we were looking to implement for our contract management solution. Part of the reason is our company does not have a heavy focus on the procurement function and Emptoris really tries to make that connection. Overall, it just wasn't very easy to use and I can't stress enough how much of a negative it was to find out how complex and expensive the implementation would be. We were trying to have as basic of an implementation as possible but it didn't matter.
  • Requiring Vendors to be part of the process
  • Linking Contract Totals to Procurement
  • Implementation timeline
  • Seemingly having to customize every customer
  • N/A. We did not implement the tool after the pilot.
We eventually selected Apttus because of its close ties to Salesforce and quick implementation process. We were able to get the application installed and live in just a few weeks. For our purposes, it was a much better fit for us to generate and store contracts for our company without having to force a link to procurement.
We never implemented it fully so there is nothing to renew.
If you have a highly bureaucratic organization that is heavily focused on procurement, Emptoris can provide some value. It seemed to be very good at linking the contract information to procurement for better spend control. If you are trying to implement a standalone contract management solution that allows you to easily create contracts and store them in a central location, this isn't the tool for you. There doesn't appear to be a simplified implementation. In general, when a SaaS solution has a complicated and expensive implementation, I am very skeptical. This does not show that the vendor is trying to move customers forward on a single code base. If that many things need to be done during implementation, you are starting to customize the solution for every customer. This hurts the vendor's ability to scale and make improvements in the future.