Overall Satisfaction with EMS Software
We use EMS across our whole university. We use it to schedule academic courses as well as events.
- Scheduling rooms and controlling traffic in the rooms.
- It is very helpful for resource providers to schedule their services in reservations within the system.
- It helps with safety and security by providing transparency of all the events happening on campus so that the university police department can see what’s happening.
- EMS does not provide a useful tool for scheduling people.
- Billing multiple clients is difficult for one event.
- This has helped how our university streamlines event planning by providing a platform that all resource providers can see what’s going on with one event.
- It has created much more teamwork and less effort in planning.
EMS provided better use all around
Using EMS Software
Students, Faculty and Staff.
3 - All 3 are in Information Technology Services- one who supports and administers and trains end users. One person to be administrator backup. One database administrator.
- Academic Course Scheduling.
- Event Scheduling.
- Resource Providers schedule items.
- Scheduling parking lots.
- Scheduling university mascot costume.
- Vehicle scheduling.
Evaluating EMS Software and Competitors
Yes - Ad Astra
- Existing Relationship with the Vendor
Our Student Union already was using the product.
There wasn't many other options to chose from so there wouldn't be anything we would change.
EMS Software Support
Pros | Cons |
---|---|
Good followup Kept well informed | Escalation required Slow Initial Response |
Yes - We paid for premium support to get extra attention for issues with the academic course scheduling. However, we have been told since Accruent purchased EMS that this feature is not longer available even though we still pay the same amount we did before for support.
Yes - Sometimes it takes a long time to be resolved.
We used to get excellent customer support before Accruent purchased EMS. Now it seems to be going down hill.