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First time jitter relief
Updated October 02, 2018

First time jitter relief

Kelsey Garner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

I work in the hospitality department and use EMS software to plan and manage event space and events on campus. Departments request space through our department and we approve and assign coordinators to assist the client from start to finish. We are working on convincing other partners on campus to use EMS as well and provide their services to our internal and external clients via EMS
  • I love that there is no perfect way of doing things. EMS is unique and customizable for each user, and institution. We can decide how we want it to work for our environment, and we can customize processes and procedures and EMS supports us in every way.
  • It is very detailed and helps provide all of the services needed to best manage an event from start to finish
  • Customer support team is AMAZING. Always willing to dig a little deeper to find ways for us to best utilize the system and software
  • More integration with other systems: FAMIS, Banner, Active Net, etc.
  • Turn around and configuration time. Quicker implementation
  • Using the same account manage through each phase. It is great to build that trust and relationship with the same person through the entire implementation process
  • As this is still very new for us, we are excited to actually be able to track financials in so many ways.
  • Being able to have daily automated reports is VERY important and necessary to track financials through each quarter
  • The queries list is incredible to be able to track financial data for specific rooms, buildings, and also services
EMS is SO much more user friendly - however we cannot wait for integration!!!!
It can be used it so many environments and meet each need to grow your success
It is very complex, and there are at lot of levels to it, however it is pretty easy to maintain once the first stages are completed
Event management!! It is amazing

Less appropriate for hotel/short stay accommodations, however that would be extremely useful.

Using EMS Software

6 - Conference Service room bookings/event management
AV Services
3 - Detail oriented
see the vision and goals of the organization
attentive and organized
  • Managing space on campus
  • event management from start to finish of booking
  • Adding and managing services for bookings
  • Financial data to grow our department
  • Still learning - have not yet discovered new ways we weren't sure of. Currently trying to follow "best practice" to help with process development within our unit
  • Inventory of parking stalls
  • bookings kiosks or work stations
Support team is great and they have a lot of amazing resources to help you utilize the software to meet the needs of the organization

Evaluating EMS Software and Competitors

Yes - Caspur - custom software written by a summer student YEARS ago, and it communicates with Banner. Banner 9 no longer supported the software, and we implemented EMS
  • Product Features
  • Product Usability
  • Analyst Reports
The possibility of using the software to create and support a "One Stop Shop" experience
Once I a become more familiar with the software and begin to customize to my needs my thoughts and opinions may change. (Hopefully not)