Satisfied
Updated July 18, 2022

Satisfied

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Accruent EMS Software

I am the campus administrator for EMS. I oversee all event scheduling, consult on academic scheduling, as well as coordinate with IT on upgrades, implementation, client installs, and troubleshooting.
  • Response time by EMS support staff
  • Greatly reduced double bookings
  • One stop shop for all campus event needs, resource allocation, and billing
  • Numerous “glitches” lately
  • Some support staff needs additional training
  • Monthly patches that require attention and time to implement
  • Increased customer satisfaction, reduced double bookings and overall response time.
  • Created conference billing system using EMS
EMS is ideal for campus scheduling. It is most useful when buy-in is had across campus by all service providers. Limited integration with other software systems we have on campus.

Configuring Accruent EMS Software

Fairly configurable to our needs in event scheduling, however some service providers wish it was more configurable to their needs.

Accruent EMS Software Reliability

I’m not sure if I can accurately rate this.