Item: Accruent EMS
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

I work at a University and my office manages all non-academic bookings on campus. The registrar populates classroom assignments and athletics adds their game/practice schedules and our office reserves everything else.

Pros and Cons

Helps keep spaces and resources organized
Easy to use once you learn the system
Versatile

Steep learning curve
Can be clunky to use at times
Wish there were easier ways to bulk edit
Not always the most intuitive

Return on Investment

Streamlined processes
Have all data in one centralized location
Provides utilization data

Alternatives Considered

I haven’t used or looked into other similar products/services

Scalability

Once you get everyone on board with the software it’s very easy to scale

Product Configurability

I think there are ways to configure, but they’re not easy or intuitive and you need to play around with it to get it to do what you want

Likelihood to Recommend

It works well for us in the University setting and it would work well for anyone who has a lot of spaces to manage.

Usability

Once you get training/play around with it you can figure most things out, but there are still some things that are cumbersome or can't be done in EMS which is frustrating.

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Well integrated Consistent Feel confident using	Unnecessarily complex Slow to learn Cumbersome Lots to learn

Easy Tasks

using the book to view what's happening in a space on any given day/time
using the navigator to lookup a reservation or booking (if you know the reservation or booking number of course)

Difficult Tasks

not entirely sure how to search and actually find what i'm looking for
bulk updating items is cumbersome
wish there was a better/easier way to bulk book reservations with multiple bookings that aren't always same date/time

EMS for University Use

Overall Satisfaction with EMS Software