Item: Accruent EMS
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use EMS organization-wide. We have a small conference center plus internal meeting rooms and conference bridge lines that we book through EMS. We have different price structures for internal and external clients and use various resources including AV, catering, and facilities.

Pros and Cons

Flexibility. We can easily have different rate plans for our internal departments and for our external clients.
The new web app is extremely intuitive and makes it super easy for general staff to reserve space.

We can’t automatically associate an additional resource with external reservations. We charge a facilities set up fee for every room and currently have to add it manually to every booking.
There’s no “rapid entry” of resources. Example, our event coordinators enter an agenda for every meeting but can’t do it all at once—they have to go back and enter another line for each different agenda item.

Scalability

There are very few things we want to do with EMS and can’t.

Product Configurability

I think it’s just right. Most of the set up (at least for us) was set up in the beginning and we didn’t have to change much.

Likelihood to Recommend

I can’t speak for other industries, but for us as an event-based [company] it works well. We can easily view and book space, add AV/catering, etc., and all appropriate parties can get notified.