Encompass Review
December 28, 2016

Encompass Review

Kirsten Cole | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Encompass from Ellie Mae

Encompass is being used by our mortgage department for the complete mortgage process - application, disclosures, processing, underwriting, closing, post-closing, investor delivery, HMDA, paperless initiative, electronic signatures, and many more items.
  • User/Administrative Support
  • Online knowledge tools
  • Paperless Experience
  • Rate Watch - a tool for consumers to use to be able to watch our rates either daily, weekly, monthly - or get a notice when our rates hit a certain point.
  • Report Capabilities - make it so you can write a report that can be used by the whole organization - but be able to [lock] it down so it cannot be edited - make it so users can only run the report.
  • Paperless Initiative
  • MortgageBot
Encompass can be customized more. The overall flow of Encompass works better.
Customization thru business rules is a key factor. You are able to make it so users have to complete certain fields or steps before being able to move their file to the next milestone process.