Overall Satisfaction with Encompass from Ellie Mae
I have used Encompass at the last two companies. I have seen it in different phases and pieces of development just from having different administers/packages. It changed my previous company 100% by allowing processing and sales to work from the same system and see live updates. It has transformed into a VERY useful software. It has given the ability to have most of the processes standardizes, and still allows the mortgage company to add some personal touch stock letters too. The e-signing process is streamlined, so the borrowers have fewer problems with the e-signing. This gives some additional leverage by allowing us to keep up with the busy computer savvy person too.
- Companies have the ability to customize some of the processes and documents it needs to meet their company standards/ principles too.
- Knowledge and updates are easy to access.
- Offering more free webinars
- Easier for the borrower to decline e-disclosures if anything has changed since they were sent or automatic directions sent to the borrower during the e-consent stage explaining more of what the web center is for them.
- Allowed for ROI increase by having closed borrowers at your fingertips for more information
- Allowed borrowers to follow along with a face to face appt
Great program! Very technology impressive.