What would you do without Ellie Mae?
February 15, 2018

What would you do without Ellie Mae?

Courtney Hamlett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Encompass from Ellie Mae

I have used Encompass at the last two companies. I have seen it in different phases and pieces of development just from having different administers/packages. It changed my previous company 100% by allowing processing and sales to work from the same system and see live updates. It has transformed into a VERY useful software. It has given the ability to have most of the processes standardizes, and still allows the mortgage company to add some personal touch stock letters too. The e-signing process is streamlined, so the borrowers have fewer problems with the e-signing. This gives some additional leverage by allowing us to keep up with the busy computer savvy person too.
  • Companies have the ability to customize some of the processes and documents it needs to meet their company standards/ principles too.
  • Knowledge and updates are easy to access.
  • Offering more free webinars
  • Easier for the borrower to decline e-disclosures if anything has changed since they were sent or automatic directions sent to the borrower during the e-consent stage explaining more of what the web center is for them.
  • Allowed for ROI increase by having closed borrowers at your fingertips for more information
  • Allowed borrowers to follow along with a face to face appt
Great program! Very technology impressive.
It makes it difficult for returning borrowers to change the password when signing another loan package electronically. Giving the ability for the loan officer's assistant to have more importance during the actual Encompass systems.