Overall Satisfaction with Entrinsik Informer
Our institution uses Entrinsik Informer across the whole institution. It is used primarily to allow end-users of data the ability to create and manipulate data when & how they need. Prior to Informer, our end-users were not able to get data when they wanted it. Also, the ability for them to run a live excel spreadsheet, rather than operate inside Informer has alleviated any user trepidation about their ability to run reports. Training has been lessened - once a user is trained on live excel specifics, they will run any other Informer report without hesitation.
- Ease of use
- Ability to export analytics
- Ability to join files with a common key, making reporting applicable to specific data questions
- I'd like to see Entrinsik expand its menu of scripts that are provided for use.
- I'd also appreciate an expanded how-to manual as a pdf on calculated columns and dashboarding.
iStrategies, Blackboard Analytics, Synoptics (to name a few) & Entrinsik Informer far surpasses the others.
- Better end user data utilization
- Faster turnaround on data requests
Entrinsik Informer Feature Ratings
Entrinsik Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - I don't think this is an option - Entrinsik is VERY customer oriented - we haven't had an issue go unresolved. We have paid for more training as we expanded our techical expertise on campus, but we didn't expect to get free training 4 years into the product usage.
Our IT person assigned to maintain Informer on our local server has received the wrong version for our system before. This may have been our fault in selecting the wrong one, but Entrinsik is quick to email or call to help correct the problem and we have never "lost" any of our materials.