Item: Epic
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Epic is our standard EMR across all locations and departments. We have multiple modules deployed and have been a customer since 1999. We also leverage the cogito infrastructure for our analytics. The support is spread out across multiple Information Systems teams and departments who manage the build, upgrades, servers, interfaces, and application-based downstream analytics.

Pros and Cons

Consistent upgrade cadence.
Breadth of capabilities.

Support cases can be slow to resolve issues.
Dedicated support staff turnover every year.

Return on Investment

Standard EMR for all location.
High associated staff and support cost.

Alternatives Considered

N/A

Support Rating

A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.

Key Insights

Do you think Epic delivers good value for the price?

Yes

Are you happy with Epic's feature set?

Yes

Did Epic live up to sales and marketing promises?

Yes

Did implementation of Epic go as expected?

I wasn't involved with the implementation phase

Would you buy Epic again?

Yes

Other Software Used

Qlik Sense, QlikView, Dentrix

Likelihood to Recommend

Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.

Epic's experience in pediatrics

Overall Satisfaction with Epic