Epic lives up to its name!!
September 21, 2020

Epic lives up to its name!!

Caitlynn Dickerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epic

Epic is the sole EMR software used within our organization. The features are endless--shortcuts, reporting, alerts, syncing, tracking and more! You will definitely need to take a training course to maximize all of the features of Epic to get the most out of using it, but it's well worth it! Smart phrases is my favorite feature!
  • Updated technology. Epic consistently stays up to date and advances their technology and features.
  • Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
  • Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.
  • Epic can be difficult to navigate as a beginner because there are so many features. It is best to learn the basics before trying to use the advanced tools.
  • Cut down on time and costs.
  • Ensures accuracy.
  • Results notification and patient follow-up.
Epic has extensive features, options, customization and is truly a robust EMR software. As a user I can tell there has been much thought and effort into creating this software and they are constantly updating the technology to keep it user friendly. Epic can do more than any other EMR software I've used and I've probably just scratched the surface!
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.

Do you think Epic delivers good value for the price?

Yes

Are you happy with Epic's feature set?

Yes

Did Epic live up to sales and marketing promises?

Yes

Did implementation of Epic go as expected?

Yes

Would you buy Epic again?

Yes

Epic is great for medium to large practices. Small practices can benefit from it but may not need all of the features. It is easy to manage multiple patients' charts at one time and there are so many settings within the software that it typically catches user errors before submitting or closing a chart.

Epic Feature Ratings

Real-time eligibility verification
9
Coding
10
Claims management
10
Patient billing
10
Financial Reporting
10
Rule-based scheduling
10
Automated patient check-in
10
Automated appointment reminders
10
Multi-location support
10
Calendar interface
10
Charting / document management
10
Templates
10
E-prescribing
10
Fax integration
9
Patient portal
10
Mobile/tablet support
10
Speech recognition
9
Integration with other EMR and PM systems
10
Customization
10
Workflow automation
10
Role-based permission levels
10
Data backups and redundancy
10
HIPAA compliance
10
Local mode / networking failsafe
10
Task tracking
10
Specialty-specific workflows
10
Multi-office / multi-physician capabilities
10