Simply Simple Review
October 19, 2018

Simply Simple Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epicor Eagle N Series

I work at Pride Home Center, Inc. Epicor is being used in every aspect of our business from receiving, inventory, sales, customer services, vendor services, and other areas. I believe that Epicor Eagle N Series has the most impact with our accounting team. We are still adjusting to the upgrade to the N Series.
  • Epicor Eagle N Series helps us immensely with our record keeping for our customers and vendors. I would hate to have to do all the research with the assistance of Epicor when a customer/vendor calls and request help with their account.
  • I really appreciate how Epicor keeps everything in a date/time order due to the situations that occur when a credit card user requests verification of their purchases/person who signed on their account. This make it so much easier to recall and verify (and lots quicker, too)!
  • It is a great help that Epicor gives us with our inventory. We don't have to do a large inventory search (most of the time) and it is quite accurate!
  • The Point of Sale usage is amazing (even with all the human errors that occur)! This comes in very handy with recalling a sale when someone is trying to do a refund, too.
  • For our Accounting team, we'd like to be able to delete a vendor/customer, or in-activate them, where they do NOT show up on the listing of current vendors/customers. For example: Instead of 3,698 vendors, we'd like to only see the 425 vendors that we're actually doing business with currently.
I only know that our company has always used Epicor since their business began in 1989.
I'm not sure where Epicor is most/least suited. It is a well averaged system (so far).