Item: Epicor Prophet 21
Rating: 8
Author: Wesley Parkin

Use Cases and Deployment Scope

Our company is just about to roll out Epicor Prophet 21 across our entire organization to replace our existing system. The P21 sytem will allow us to speed up the employee on boarding process, create and track rewards programs, and review our business performance using up to date and dynamic dashboards and reporting.

Pros and Cons

We now have the ability to just search for the screen, portal or interface that we are looking for to complete the task we are working on.
Integrated reporting and dashboard features, that are always up to date.
The ability to share relevant customer information with relevant people within our company.

We've are just starting to roll-out P21, so we haven't used it in the live environment yet.

Products Replaced

Yes - We are replacing an AS400 based system, which is a text entry, "Green Screen" based system, so the impetus to upgrade should be obvious, but the current system does work for our company currently, so the benefits for the company of investing the time and money to implement a new system need to be fairly large. We believe those efforts will definitely be worthwhile.

Change Management Lessons

Change management was a big part of the implementation and was well-handled - We are still in the process of change management, so the proof of whether or not those efforts were effective will be shown in the coming weeks, but a lesson that I would take away is to always focus the attention of the change management process on the audience (employees and customers), and assume that they need more communication about 1) what is going on, 2) what they can expect next, 3) what they should be doing to prepare for the transition to the new system.

Return on Investment

We haven't implemented P21 yet, so we haven't seen any return yet on the significant investment that has been made in time and money. We are expecting big things on the return side, and believe they will be achieved.

Likelihood to Recommend

Epicor Prophet 21 is well suited for any HVAC or Refrigeration Distribution company looking to upgrade their computer system from an older "Green Screen" style system to one that uses the "Windows Based" or "Point & Click" type of software that most new employees will be familiar with, and allow them to use the tools of modern business reporting that they will need to grow their business.

About to Implement, Trained and Ready to Go!

Overall Satisfaction with Epicor Prophet 21