Overall Satisfaction with Epicor Prophet 21
Prophet 21 is used throughout our whole organization. The business problems that Prophet 21 addresses are orders are entered more efficiently, also, answering customers' questions regarding order status are more efficient. Since using Prophet 21, we can see a marked improvement in all areas of our business.
- Prophet 21 does a great job at putting in a lot of information to answer customers' questions easily and in one place.
- Prophet 21 also does a good job at having solutions for known problems accessible. I have found many solutions to small issues easily on their solutions database.
- Prophet 21 also does a good job at having learning tools at the user's fingertips. Having the Epicor University, the conference with so many people and classes at your fingertips.
- Prophet 21 could improve on the ease of exporting reports from the application.
Yes - We were using a software called Dynamo. Dynamo was an outdated software, that was not helping us run our business effectively.
Change management was a minor issue with the implementation
- Prophet 21 has helped our business grow, we are already seeing the ROI.
Prophet 21 had a better implementation strategy, and also better support during implementation. Prophet 21 was also more user friendly in their look and feel.