Moving our business forward with Prophet 21
April 11, 2018

Moving our business forward with Prophet 21

Jenny Sagan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epicor Prophet 21

Prophet 21 is used throughout our whole organization. The business problems that Prophet 21 addresses are orders are entered more efficiently, also, answering customers' questions regarding order status are more efficient. Since using Prophet 21, we can see a marked improvement in all areas of our business.
  • Prophet 21 does a great job at putting in a lot of information to answer customers' questions easily and in one place.
  • Prophet 21 also does a good job at having solutions for known problems accessible. I have found many solutions to small issues easily on their solutions database.
  • Prophet 21 also does a good job at having learning tools at the user's fingertips. Having the Epicor University, the conference with so many people and classes at your fingertips.
  • Prophet 21 could improve on the ease of exporting reports from the application.
Yes - We were using a software called Dynamo. Dynamo was an outdated software, that was not helping us run our business effectively.
Change management was a minor issue with the implementation
  • Prophet 21 has helped our business grow, we are already seeing the ROI.
Prophet 21 had a better implementation strategy, and also better support during implementation. Prophet 21 was also more user friendly in their look and feel.
Prophet 21 is well suited for the distribution industry. It has helped us track our inventory value more effectively. Prophet 21 has also made managing our finances much better.

Epicor Prophet 21 Feature Ratings

Accounts payable
10
Accounts receivable
10
Global Financial Support
10
Primary and Secondary Ledgers
10
Journals and Reconciliations
10
Configurable Accounting
Not Rated
Standardized Processes
10
Billing Management
9
Cash and Asset Management
9
Travel & Expense Management
9
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
9
Inventory tracking
10
Automatic reordering
Not Rated
Location management
Not Rated
Pricing
10
Order entry
10
Credit card processing
10
Cost of goods sold
10
Order Orchestration
10
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Dashboards
10
Standard reports
10
Custom reports
9
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
10
Single sign-on capability
10
Award Lifecycle Management
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated